Cancellation & Refund Policy

1. Overview

This Cancellation & Refund Policy applies to all paid subscription plans and services purchased through the Jobs24India platform (jobs24india.com), operated by NyxenCloud Solution Pvt. Ltd. ("Company", "we", "us").

By purchasing a subscription plan on Jobs24India, you acknowledge that you have read, understood, and agree to this policy. All payments are processed securely through Razorpay, a PCI-DSS compliant payment gateway.

2. Subscription Plans

Jobs24India offers paid plans for employers on a prepaid basis. Plans include:

• Fixed-term plans (e.g., 30-day, 60-day, 90-day) — paid in full at the time of purchase and valid for the stated duration.
• Credits-based features — candidate contact unlocks and job boosts are consumed from your plan balance as you use them.

All plan prices are displayed in Indian Rupees (INR) and are inclusive of applicable taxes (GST).

3. Cancellation Policy

3.1 How to Cancel

To cancel your active subscription or discontinue renewal of a plan, please contact us at support@jobs24india.com with your registered email address, company name, and order details. We will process your cancellation request within 2 business days.

3.2 Effect of Cancellation

• Upon cancellation, your plan will remain active until the end of the current billing period. You will not be charged again.
• Active job listings will remain visible until the plan expiry date.
• Unused candidate contact unlocks and boost credits will expire at the end of the plan period and will not carry over.
• You can continue to use free-tier features (1 job listing, no contact unlocks) after your plan expires.

3.3 Cancellation by Jobs24India

We reserve the right to cancel or suspend your account and subscription if you are found to be in violation of our Terms of Use, including but not limited to: posting fraudulent job listings, charging job seekers any fee for employment, or misusing candidate data. In such cases, no refund will be issued.

4. Refund Policy

4.1 General Rule — No Refunds

All subscription plan purchases on Jobs24India are non-refundable once the plan has been activated and access to premium features has been granted. This includes cases where:

• You did not use the features during the plan period
• You found a suitable candidate before the plan expired
• You no longer require hiring services
• Unused credits or unlocks remain at the time of cancellation

4.2 Exceptions — When a Refund May Be Issued

A full or partial refund may be considered in the following exceptional circumstances:

• Duplicate payment: If your account was charged more than once for the same plan due to a payment gateway error, the duplicate amount will be refunded in full within 7–10 business days.
• Technical failure preventing access: If a verified technical issue on our end prevented you from accessing any premium features for the entire duration of your plan, and we are unable to resolve it within 5 business days, a pro-rated refund may be issued for the affected period.
• Unauthorised transaction: If you report an unauthorised charge within 7 days of the transaction, we will investigate and refund the amount if the claim is verified.

4.3 How to Request a Refund

To request a refund, email support@jobs24india.com within 7 days of the payment date with:

• Your registered email address and company name
• Razorpay Payment ID or Order ID (visible in your payment confirmation email)
• Reason for refund request

We will acknowledge your request within 2 business days and issue a decision within 7 business days. Approved refunds will be credited to the original payment method within 5–10 business days, subject to your bank's processing time.

4.4 Free-Tier Services

Jobs24India is free for job seekers. No payment is collected from job seekers, and this policy does not apply to them.

5. Payment Gateway

All payments are processed by Razorpay Payments Pvt. Ltd., a PCI-DSS Level 1 certified payment gateway. We do not store your card details on our servers. In case of a payment dispute, you may also contact Razorpay directly through their support centre.

6. Governing Law

This policy is governed by the laws of India, including the Consumer Protection Act, 2019. Any disputes shall be subject to the exclusive jurisdiction of courts in Ghaziabad, Uttar Pradesh, India.

7. Contact Us

You may also review our Privacy Policy, Terms of Use, and Cookie Policy.